FAQ Section
Below are answers to some frequently asked questions we have been receiving:
Yes, every day of the week we will be open:
8AM – 1AM
Our current capacity is 350.
Generally no, but you can call 800.782.4560 ext. 8319 to verify if there is currently a line to enter the casino.
ENTERTAINMENT
RULES
NEW & FRIENDLY
We redefined the Rewards Club to provide a member friendly program that is easy to understand.
TIER LEVEL
EASE OF THE PROGRAM
In simplest terms every point earned within a 6 month period will determine what benefits you will qualify for.
MERCHANDISE
BENEFITS & OFFERS
Benefits will remain the same for 3 months vs. changing monthly. Rewards Play will be available at 8am every Tuesday.
Benefits will remain the same for 3 months vs. changing monthly.
SIGN UP
CONTACT
Please Contact Guest Services for details at:
800.782.4560 ext. 8319
REWARDS CLUB
REWARDS CLUB MEMBERSHIP RULES
- Members must be 21 or older and present proper ID when applying.
- It is the responsibility of the cardholder to report any club card problems to a Player Registration representative or Slot Technician.
- It is the member's responsibility to properly insert the card into the card reader, and to make certain your name registers. Table game players must present their card to the Pit or Floor person.
- Valid ID is required when redeeming.
- Rewards club cards are non-transferrable.
- Rewards club benefits are reserved for active members only. Accounts with no activity in the past 13 months are deleted and all points are forfeited.
- All cards are property of the casino/bingo hall and must be returned upon request.
- Misuse of cards will result in cancellation of club membership and forfeiture of all points.
- Member use of the Rewards club card indicates acceptance of club conditions and rules.
- Each casino/bingo hall reserves the right to change or alter this promotion at any time.
- Each casino/bingo hall is not responsible for lost cards, or loss of slot points due to machine malfunction.
- All adjustments are at the discretion of management.
- Rules may vary with specific promotions.
MAILER OFFER RULES AND REGULATIONS
- Rewards Play Offers: Rewards Play will automatically be added to your account. May be redeemed one time only and must be used within the time frame listed. Rewards play will be available on the 1st, 9th, 17th and 25th of every month.
- Hotel Offers: Valid for one night stay at Mead Hotel - Wisconsin Rapids in Standard room and may be redeemed one time only. Reservations recommended. Excludes Fridays, Saturdays & Holidays. Exception: Diamond Tiers, FREE ROOM, will be accepted on all days. Must present this offer to redeem. One offer per person. No exceptions. No cash value. Must have a Rewards Club card and a valid photo I.D. to redeem.
- Restaurant Offers: Valid at all food venues listed on coupons only. One time offer cannot be split. All participants must be 21 years of age or older. Gratuity not included. Offers do not work in conjunction with any other offers or discounts. Must have a Rewards Club card and valid photo I.D. to redeem. Watch for blackout dates.
- Black Out Days: The following holiday coupons cannot be accepted: This means for the TOTAL DAY, both lunch and dinner: New Year's Eve Day, New Year's Day, Valentine's Day, St. Patrick's Day, Easter, Mother's Day, Father's Day, Thanksgiving, & Christmas. Exception: Diamond Tiers, FREE BUFFETS, will be accepted on all days.
- All offers are valid only at Ho-Chunk Gaming-Nekoosa. All offers cannot be combined with any other offer or discount. Non-Transferable. Ho-Chunk Gaming-Nekoosa is not responsible for lost, stolen, damaged or altered offers are void. Management reserves the right to alter, withdraw or refuse service of this offer at any time without notice. All offers have no cash value. You must have a Rewards Club Card and valid photo ID to redeem all offers.
REWARDS CLUB STRUCTURE
NEW & FRIENDLYWe redefined the Rewards Club to provide a member friendly program that is easy to understand. A Rewards Club that will allow members to advance with ease to qualify for better benefits.
EASE OF THE PROGRAM
In simplest terms every point you earn within a six month period will determine what level of the new Rewards Club benefits you will qualify for. With a point defined as: 1 Point = $10 played while using Rewards Club card.
BENEFITS & OFFERS
Benefits will remain the same for 3 months vs. changing monthly. Rewards Play will be available at 8am every Tuesday. Benefits will remain the same for 3 months vs. changing monthly. Rewards Play will be available on the 1st, 9th, 17th & 25th of every month, no longer exclusively on Mondays.
TIER LEVELS
| TIER LEVEL NAMES | 6 MONTH POINT RANGE |
| Triple Diamond | 100,000+ |
| Double Diamond | 50,000 - 99,999 |
| Diamond | 20,000 - 49,999 |
| Platinum | 10,000 - 19,999 |
| Gold | 5,000 - 9,999 |
| Silver Plus | 2,500 - 4,999 |
| Silver | 500 - 2,499 |
| Bronze | Entry Level and 20 - 499 |
| LEAD OFF MONTH | 3 MONTH BENEFIT RANGE | 6 MONTH EVAL RANGE |
| August | Aug, Sept & Oct | Jan - Jun |
| November | Nov, Dec & Jan | Apr - Sept |
| February | Feb, Mar & Apr | Jul - Dec |
| May | May, Jun & Jul | Oct - Mar |
MERCHANDISE
Reward Club Members please CLICK HERE to view the Ho-Chunk Gaming Wisconsin program. This is a View-Only site and you must place your order at the Rewards Club Desk at the casino.
WARRIOR CARD
The Warrior Card offers special benefits to anyone who has served or is currently serving in any branch of the U.S. military.All who enroll at Ho-Chunk Gaming Nekoosa will receive a special $25 Rewards Play offer from 8am – 11:59pm on the following dates:
| March 29 | Vietnam Veteran’s Day |
| 3rd Saturday in May | Armed Forces Day |
| Last Monday in May | Memorial Day |
| June 14 | Flag Day |
| July 4 | Independence Day |
| August 4 | Coast Guard Birthday |
| September 11 | Patriot Day |
| September 18 | Air Force Birthday |
| October 13 | Navy Birthday |
| November 10 | Marines Birthday |
| November 11 | Veteran’s Day |
| December 13 | National Guard Birthday |
VIP BENEFITS
| BENEFIT | TRIPLE DIAMOND | DOUBLE DIAMOND | DIAMOND | PLATINUM |
| Rewards Play | $150 - 4x/Month | $120 - 4x/Month | $100 - 4x/Month | $75 - 4x/Month |
| Hotel | 4 Stays/Month | 2 Stays/Month | 1 Stays/Month | |
| Food & Beverage | $200/Month | $100/Month | $50/Month | $20/Month |
| Alcohol Discount | $1 Off | $1 Off | $1 Off | $0.50 Off |
| WTC Purchase | $140/Month | $60/Month | $40/Month | |
| Bonus Entries | x4 | x4 | x4 | x3 |
| ADDITIONAL BENEFIT | TRIPLE DIAMOND | DOUBLE DIAMOND | DIAMOND | PLATINUM |
| Priority Line/Seating | YES | YES | YES | YES |
| Reserve Slot Machines | YES | YES | YES | |
| Cash Advance/ Check Cashing | FREE | FREE | FREE | 50% DISCOUNT |
| Preferred Parking | YES | YES | YES | YES |
| VIP Parties | YES | YES | YES | YES |
| Event/Show/Sport Ticket Offerings | YES | YES | YES | |
| Auto Enroll for Promotions | YES | YES | YES |
PROMOTIONS
Ho-Chunk Gaming reserves the right to change or alter promotions at any time. All Ho-Chunk
Gaming
decisions are final. See the Rewards Club Booth for more information.
TABLEGAMES
10 Tables | 64 Seats
SLOTS
Over 600 Slot Machines
ACCOMODATIONS
HOTEL
Hotel Mead - WI Rapids
451 East Grand Ave | 800.843.6323
Wisconsin Rapids' only full-service hotel, known for excellent service, lavish amenities and
attention to detail. Whether you take advantage of the indoor pool, sauna, fitness center, bar,
or on-site restaurants, insist on the best...Hotel Mead!
Make your reservation today online: | www.hotelmead.com
STAY AND PLAY PACKAGES
Visit one of our partner hotels and receive a $10 Rewards Play voucher at Ho-Chunk Gaming
Nekoosa (inquire at the hotel's registration desk):
Americas Best Value Inn - WI Rapids
3410 8th Street South | 715.423.8080
Cobblestone Hotel & Suites - WI Rapids
3010 8th Street South | 715.424.3444
Hotel Mead - WI Rapids
451 East Grand Ave | 800.843.6323
Econo Lodge - WI Rapids
3120 8th Street South | 715.423.5506
Motel 6 - WI Rapids
911 Huntington Avenue | 715.423.3211
Sleep Inn & Suites - WI Rapids
4221 8th Street South | 715.424.6800
RV STAY & PLAY
RV Stay & Play Package Rewards Club Members can check in at the Rewards Club Booth to receive the RV Stay & Play Package. Must provide valid ID and complete the Overnight RV Parking Slip and provide signature upon arrival.
RV Stay & Play Package includes:
$15 Rewards Play | Two offers per person within 7 days. Two guest max.
$5 Food voucher | Two offers per person within 7 days. Two guest max. Good for either the
Grille or Snack Bar.
This Promotion will be on a first come - first serve basis.
BANQUET CENTER
Our service-oriented staff is ready to serve a buffet style, family style or sit-down meal for up to 225 guests for your next special occasion.
The Banquet Center, located inside of Ho-Chunk Gaming Nekoosa is great for your a family reunion, class reunion, baby shower, bridal shower, wedding reception or birthday event.
Each guest in your party of ten (10) or more will each receive $10 Rewards Play. Age restriction applies.
Call (800) 782.4560 ext. 8368 to reserve the Banquet Center today.
GOLF
Marshfield Country Club
Redeem points and comp dollars for Marshfield
Country Club | http://www.golfmcc.com
GOLF
Redeem points and comp dollars for The Ridges |
https://www.ridgesgolfcourse.com
All F&B venues currently closed
DINING
THE GRILLE
The Grille at Ho-Chunk Gaming Nekoosa offers a full menu with many satisfying choices. Sit, relax and enjoy a good meal in a pleasant atmosphere.
GRILLE HOURS:HOURS
Sunday: 9AM – 8PM
Monday-Wednesday: 4PM – 9PM
Thursday – Saturday: 11AM – 9PM
GRILLE SPECIALS:
Monday – Wednesday: Soup & Salad Bar Only
Daily Featured Sandwich | 11AM – 4PM
Sunday Featured Special | 1PM – 8PM
BUFFET:
Watch for the New Year’s Eve menu to be released soon!
Sunday Breakfast Buffet | 9AM – 1PM
ADULTS: $11.50
6YRS – 11YRS: $6.95
5YRS & UNDER: FREE
THE SNACK BAR
You are bound to find the snack you want at Ho-Chunk Gaming Nekoosa's Snack Bar. We prepare your food fresh and fast, so you'll feel satisfied and ready for more fun!
HOURS:
Sunday: 10:30AM – 10PM
Monday – Saturday: 8AM – 10PM
SNACK BAR SPECIALS:
Monday: Fried Chicken | 10:30AM – 10PM | $7.50
Friday: Fish & Chippers | 10:30AM – 10PM | $7.50
The Snack Bar is now serving breakfast daily (excluding Sundays) from 8AM – 10:30AM
THE LOUNGE
A comfortable full-service bar next to the gaming floor. The Lounge offers a variety of top shelf beverages and daily specials.
HOURS:
Sunday: 10AM – 1:30AM
Monday – Saturday: 11AM – 1:30AM
Sunday:
Bloody Mary Bar | 10AM – 1PM | Dine in only
LOUNGE SPECIALS:
Saturday: Chicago Dog Special | 11AM – 3PM
Bar Menu:
Tuesday – Wednesday | 3PM – 9PM
Thursday – Sunday | 11AM – 9PM
RESPONSIBLE GAMBLING
KEEPING IT FUN
Ho-Chunk Gaming Wisconsin advocates the American Gaming Association's message to "Keep it Fun" while visiting any of our gaming establishments.Whether you play slots, craps, blackjack, roulette or any other game in a casino, it is important to remember that games of chance are based on random outcomes and always favor the casino. These games of chance are a form or entertainment, at a price to you, the player. Casino gaming should not be considered a way to make money.
Gambling has become an accepted part of America's mainstream culture, comparable to leisure activities such as attending movies, athletic events and the theater. A large majority of Americans who gamble do so recreationally without adverse consequences. However, for some, gambling is no longer entertainment, becoming something they need to do rather than something they want to do.
NEED HELP
Ho-Chunk Gaming Wisconsin offers the following options:
Click Here to Download the Self Exclusion Document
MORE HELP
If you need more assistance beyond what we offer please contact the Wisconsin Council on Problem Gambling.
Website | www.wi-problemgamblers.org
The Wisconsin Council on Problem Gambling has a 24-hour helpline that provides information and referrals for gamblers, family members and concerned friends or employers of gamblers who have financial, legal or other difficulties because of gambling.
SELF-HELP INFORMATION
The Wisconsin Council on Problem Gambling can confidentially refer you to current Self-Help Information (such as local meetings of Gamblers Anonymous and Gam-Anon), Treatment Provider Referrals, Crisis Center Information, In-Patient Centers and many other community resources.
For more information please visit the American Gaming Association website by clicking here.