Our team offers you personal service, taking you from planning to departure, handling all the details with a smile; we will help coordinate your event in our Bingo Hall or conference rooms. Here are some of the services that we can provide for you:

• Bell Service - We offer bell service for unloading, transporting, and storing your personal items.
• Audio/Visual - We offer state-of-the-art audio and visual needs which include built in screens and projectors as well as a full sound system.
• Coat Check - We offer complimentary coat check services.
• Dining - Our facility offers over 2 dining facilities that are sure to please.
• Hotel Room Block - Need more than just a meeting space? Contact us to book your hotel stay.
• Internet - We offer free Wi-Fi services in most areas of our hotel and convention center.
• Off-site Activities - Looking to spruce up your event? Contact us to find out about area events and services that can make your event fun packed.
• Packages - Want to find out about packages or how to get more information? Contact us to find out how we can help.
• Security - On-site security and EMT services are available 24 hours a day.
• Signage/Literature - Need help promoting your event or preparing literature? We can assist with that; from copies to badges, to displays or media, we have you covered. Some fees and restrictions may apply.
• Shuttle Services - We offer shuttle services to and from local venues.

All numbers are approximate and represent the most comfortable seating arrangements possible.

The list of policies and procedures is not designed to be a full account of all of the facility's policies and procedures. For more information on policies or procedures please contact your Group Sales Representative.

BINGO HALL

• Alcohol Guidelines - Under no circumstances will anyone under the age of 21 years be served alcohol on the premises. All alcoholic beverages served at your event must be purchased from the Food and Beverage Department.
• Audio/Visual - Groups are allowed to bring in their own audio visual equipment; if the group requests assistance with the setup or tuning of their personal equipment, a fee of $25.00 per hour will be assessed. A minimum charge of one hour will be applied. All audio and visual equipment supplied by the Ho-Chunk Gaming Black River Falls facility will be charged at the published rates.
• Catering - A final guest count must be received fourteen (14) calendar days prior to your event. You will be charged for the number of guaranteed guests or the number of guests actually served which ever number is greater. If we do not receive your guaranteed guest count by the deadline, your original estimated guest count will become your guaranteed guest count. We will be prepared to serve 5% over the guaranteed count. A 20% service charge and 5.5% tax apply to all food and beverage selections.
• Cancellation - If you cancel the event or proposal, or if the facility cancels the event or proposal, because you have violated the agreement, the hotel will be entitled to any liquidated damages. A 25% cancellation fee for meeting room charges and audio/visual equipment as well as a 50% cancellation fee for catering will be charged if you cancel within two weeks, fourteen (14) calendar days, of your convention. A 50% cancellation fee for meeting room charges and audio/visual equipment as well as a 100% cancellation fee for catering will be charged if you cancel within a week, seven (7) calendar days, of your convention.
• Changes - There will be a service charge of $100.00 for last minute changes for either catering or meeting room set up. Stated deadlines will be strictly adhered to.
• Damages - The group will be responsible for all damages to the Nation's property. Including without limitation, all hotel rooms, convention spaces, equipment, and to persons, including third persons, including third parties, that occur as a result of the group, its guests, invitees, or agents, arising out of or connected with the event.
• Decorations/Displays - All decorations and displays must be approved by the Group Sales Representative/Manager fourteen (14) days prior to your event. All decorations which have not met approval will be removed at the group's expense.
• Entertainment Guidelines - All entertainment must conclude in the Bingo Hall at midnight. Equipment must be set up and ready 2 hours prior to the start of the scheduled event and must be removed 2 hours after the conclusions of the event entertainment.
• Event Schedule - All times must be strictly adhered to. Events that go past their stated time will be assessed a fee of $100.00 per hour.
• Food/Beverages - All food and beverages, including alcoholic beverages, consumed at the event, must be purchased through the Ho-Chunk Gaming Wisconsin Dells facility. The only exception would be special "theme" goods such as wedding cakes. Approval to bring any such items onto the premises at the discretion of the Nation. In the event the food is allowed to leave the premises, a charge may be applied.
• Labor Charge - A labor charge of $50.00 will be appliedd to all events with 25 or fewer guaranteed guests.
• Meeting Room - The facility reserves the right to move your function to a different room if necessary. The Group Sales Representative will notify the meeting planner of any room changes.
• Payments - Unless credit has been established in advance; payment of the entire estimated balance due must be made in cash, by certified/bank check or credit card at least three (3) days prior to the event. If the full payment has not been received, the hotel may terminate the contract and retain all or part of your deposit. If Ho-Chunk Gaming Black River Falls incurs expenses in the collecting of any amounts due, you must pay those expenses.
• Pets - Service pets only are allowed. Any use of pets for any other means will require the approval of the Group Sales Manager, the Executive Hotel Manager, and the Executive Casion Manager.
• Propsals - Prices stated in proposals are subject to change to meet unforeseen cost increases for commodities, labor and taxes. In the event of cost increases, the facility may make reasonable substitutions.
• Taxes - Taxes will be applied to all hotel, catering, audio visual, and beverages (including alcohol) at a rate of 5.5%. Groups who are tax exempt must provide a tax exempt certificate at the time of signing the proposal.
• Vehicles - Vehicles are permitted on premises. For additional information about any applicable needs, requests, and fees please contact your Group Sales Representative.
• Weapons/Fire Arms - Groups that are requesting to have on property, any weapons or fire arms, must contact the Group Sales Representative for more details.

HOTEL

• Check-In - Check in time is 4pm. Any check in time prior to 4pm may be subject to additional charges.
• Check-Out - Check out time is 11am. There may be additional charges for guests to stay past the posted check out time.
• Payment Types - Payments are accepted as cash or credit card.
• Cancellation Policy - Individual rooms must be cancelled 48 hours prior to the 4:00pm check in the day of arrival.
• Debit Card Policy - If the debit/credit card you are using for check-in is attached to a bank or checking account, a hold will be placed on the account for the full anticipated dollar amount to be owed to the Ho-Chunk Gaming Black River Falls Hotel, including estimated accidentals, through your date of check-out and such funds will not be released for up to 10 days from the date of check-out or longer at the discretion of YOUR financial institution.
• No Show Policy - Any guest who does not cancel their reservation before the 48 hour deadline and does not show up to check into their room will be considered a "No Show". The guest will incur a $75.00 charge. Rooms assigned to the group lists that are not cancelled within this time period of YOUR financial institution.
• No Smoking - A smoke removal fee of at least $75.00 will be assessed to your account if you smoke in a non-smoking room.
• Quiet Time - Quiet time for the hotel is from 11:00pm to 7:00am.

In addition to the charges mentioned here, any applicable federal, state, municipal or other taxes may apply.